Privacy Policy

1. Who We Are

Prizm Solutions LLC ("Prizm Solutions," "we," "our," or "us") is an artificial intelligence and technology services company based in Minneapolis, Minnesota. We provide tailored AI services including web development, AI automation, custom AI integrations, data analytics, consulting, and enterprise solutions.

This Privacy Policy describes how we collect, use, and protect information when you visit our website (prizmsolutions.com), contact us, or engage our services. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Submit our contact form — name, email address, company name, and the content of your message
• Engage our services — business information, project requirements, billing details, and communications
• Email or message us — the content of those communications and your contact details

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and general geographic location (country/state level)
• Browser type and version, operating system
• Pages visited, time spent on pages, referring URL
• Device type (desktop, mobile, tablet)

This information is collected through standard server logs and, if enabled, analytics tools. We do not collect this information in a way that identifies you personally without your consent.

Client Project Information

When we perform services for clients, we may process data provided by the client as part of that engagement. This data is governed by our client service agreements, not this privacy policy.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and communicate about potential or active projects
• Provide, deliver, and improve our services
• Send project updates, invoices, and service-related communications
• Understand how our website is used so we can improve it
• Comply with legal obligations
• Protect against fraud, abuse, or security threats

We do not use your information for automated decision-making that produces legal or similarly significant effects without human review.

We will never sell your personal information to third parties. We do not use your contact information for unsolicited marketing without your explicit consent.

4. How We Share Information

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

• Service providers: We work with third-party vendors (such as email providers, cloud hosting, and payment processors) who process data on our behalf under strict confidentiality obligations.
• Legal requirements: We may disclose information if required to do so by law, court order, or government request, or to protect the rights, property, or safety of Prizm Solutions, our clients, or others.
• Business transfers: If Prizm Solutions is acquired or merges with another company, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before this occurs.
• With your consent: We may share information for any other purpose with your explicit consent.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including:

• Contact inquiries: Up to 2 years from last contact, unless you become a client
• Client records: 7 years after project completion to comply with business and tax record requirements
• Website analytics: Up to 26 months in aggregate, anonymized form

You may request deletion of your personal data at any time (see Your Rights below). We will honor deletion requests except where retention is required by law.

6. Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (TLS/HTTPS)
• Access controls limiting data access to authorized personnel only
• Regular review of our security practices
• Secure, reputable third-party infrastructure providers

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information using commercially reasonable means, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Portability: Request that we provide your data in a structured, machine-readable format
• Objection: Object to certain types of processing, including direct marketing
• Restriction: Request that we limit how we use your information

To exercise any of these rights, contact us at prizmsolutions.ai@gmail.com. We will respond within 30 days. We may need to verify your identity before fulfilling your request.

If you are a resident of the European Economic Area (EEA) or California, additional rights and protections may apply under GDPR and CCPA respectively.

8. Cookies & Tracking

Our website may use cookies and similar tracking technologies. Cookies are small files stored on your device that help us understand how you use our site.

Types of cookies we may use:

• Essential cookies: Required for the website to function. Cannot be disabled.
• Analytics cookies: Help us understand traffic patterns and improve our site. These are anonymized and do not identify you personally.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality. We do not use advertising or tracking cookies that follow you across other websites.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 16, please contact us immediately at prizmsolutions.ai@gmail.com and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other business reasons. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify active clients via email at least 14 days before changes take effect

Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:

• Email: prizmsolutions.ai@gmail.com
• General inquiries: prizmsolutions.ai@gmail.com
• Location: Minneapolis, Minnesota, USA